DON'T rent a car from this company

I rented a car for 2 days at Cape Town international airport. When I got to the car there was no one to go through the car with me. First of all, the car had a stench of cigarettes and there was still buds in the door, how do you let a non smoking vehicle go to the next client like that? Secondly, the car had a chip right at the top of the windscreen that was hardly noticeable. Just after leaving the airport the windscreen started to crack as a cold front was coming in. I told them this but no one even cared. This was a Kia Picanto, their windscreens don't even cost R1000. Europcar charges me R2070 for the windscreen and another R975 for a claim admin fee. And to top it all off, they take more money out of my credit card without even sending me an invoice or communicating anything. I'm very disappointed and I will not recommend them to anyone!