Dont Book with Europcar, you will not get the car!!

<p>I had a booking for last Wednesday, in the morning of the collection, I phoned in to confirm pick up, and change pick up for 15h30. I arrived at 15h20 to pick up the car.</p> <p>by 16h00 I had eventually finished all the forms, that the agent was busy with. then they went to bring up the car, only to be told that the car has a slow puncture, and they do not have a replacement vehicle.</p> <p>Then for the next 45min the agent tried to source another vehicle from the other branches, eventually at just be 17h00, after not finding another vehicle, they sad they will have the slow puncture repaired, and send me the vehicle later that evening. Instead of sending me that vehicle, at 20h30, they arrived with a vehicle that had over 65,000km & smelt of smoke; which I said is not acceptable, & told the driver to take it back & get me another one!</p> <p>Thereafter the agent tried to assist, but could not help! This created a massive problem, as I was scheduled to drive with clients to Nelspruit, departing at 06h00 in the morning!! I then managed to get a car from Hertz at 08h00 the next morning, obviously at a greater cost! <br />I booked the car with Europcar, because they are meant to be reliable & reputable!!</p> <p>Europcar caused me major inconvenience, frustration and lost time!!</p>