Do not do business with them....No Ethics!!!!

I had debit order of R8258.00 incorrectly taken from my account on 25 March 2025. After a week of phone calls and emails, I finally got an authorization signed by Palesa and Linda that the R8258.00 will be returned into my account. Linda assured me that the money will reflect in my account by Friday 04 April 2025.

As of today 08 April 2025, this money has still not been returned to me.

I have been trying to call Linda, Palesa and Nokwazi for 2 days now with no response. Customer Support also seems uninterested to help, if any of these 3 people are not in the office, nobody is prepared to do anything.

I cannot believe Europcar South Africa allows customers to be treated like this, and that even after I requested it, I cannot be put through to a responsible person that these ladies report.

Once they have your money, you don't get it back, even if you have multiple emails and signed proof that the money is owed to you.

My next step will be laying a complaint with the National Consumer Commission.