Do not be conned by Europcar in Edinburgh

Beware of Europcar if you have booked a car from Edinburgh. When I arrived I was told that the Fiat 500 I had booked was unsuited to roads in the Lake District. The assistant showed me photos of potholed roads and a small car stuck in the mud after having to pull over. Turns out it was a total con supported by the company as the images were on his screen. I ended up paying twice as much as planned. The windy roads are much better suited to the nimble Fiat 500 than the bulky SUV I was talked into. It proved impossible to swap back to my original vehicle as the customer service (all based in India, it seems) simply sends you from pillar to post. Emails to customer service are ignored. When I eventually got what was purported to be the right number it rang for half an hour and then a canned voice came on and abruptly cancelled the call.