DISSAPOINTING service

I had a rental car from Europcar during the month of Feb, I signed the indemnity form , for excess which I would be resfor if the car was damaged or in an acc,The repair on my car took longer than expected ,due to short staff issue ? As I was parking my rental car at work , a lady bumped me from behind , clearly not my fault , I had witnesses . I reported the matter to Europcar , I completed the accident report form at the SAP, even got a copy for them , the panel beaters ( who are reputable ) offered to repair the rented car for nothing as they had caused me to wait so long for my vehicle ,Europcar refused, ( i should have done it as so many others have and no one. Would be any the wiser) I handed the car , the accident report for, , the name of the witnesses to Europcar , and keep on following up as I had to pay the R3000 odd excess i was told they would contact me and they promised to try and get my excess back from the other party when I paid . I received an acc from them , we paid immediately and with my POP I asked the lady about them trying to get my 3000 back , She said they had no info on the other party I emailed her again VERY DISSAPOINTED