Dissapointed

We rented a car from Europcar. Unfortunately, the hubcaps were ****** off the wheels. On returning the car our deposit was held back and we were informed that we had to pay an amount in. After numerous phone calls where we disputed the amount, we finally paid the requested amount. I even sent a POP.

A couple of months later we rented a car again. When arriving at the airport we could not get the car as Europcar "red flagged" me. They claimed that we still owed them money. I had to prove that we already paid the amount. I could not simply show them on my phone. I had to send an email of the POP that then had to be printed and then a manager had to sign it off. After almost 90mins we were finally given a car. Unfortunately, this resulted in us missing one of our meetings.

I am willing to accept that we are liable for the parts that were ******, but to red-flag us after we have already paid the requested fine is utterly unacceptable.