******, disrespectful and discrimatory!!!

Never in my did I expect such horrible treatment from such a big company. August marks month number five, yes FIVE since I lodged my 3rd party claim with Europcar. It's been nothing but a nightmare with one lame excuse followed by another.

When they handed my things over to their brokers Digicall, I was optimistic. I was sure within a week everything would be wrapped up, boy was I wrong! They never answer the phone when they do the person you want to speak to is always conviently on a call and "will call you back" but never does. They also never respond to emails, or keep promises they make unprovoked.

I can honestly reduce all this treatment I'm getting to the color of my skin. I DO NOT believe if I were a Liezel or a Jacques I'd be treated so nonchalantly. I've explained to them how this is putting my job on the line but hey who cares if another black person ends up unemployed. I'm not one of "them" why would they sort my things out timously and with respect? What am I??

This is the fourth week FOURTH that their brother claims to be waiting for her clients to pay some excess. Explain why it would take such a huge cooperation 4 weeks to process an excess amount???

I know they'll probably respond to this just to patronize me...that's if they will respond at all because, I mean why treat a black person with dignity and respect!!?