Dishonesty in europcar krugersdorp

On the 8th of October I received a Nissan alters from europcar as part of my insurance claim. The driver walked around the car showing me chips in the paintwork. Then proceeded to have me sign the paperwork and pay a deposit delivery and collection fee. Soon as I drove of I started noticing how dirty the car wad. I notified europcar. They told me not to worry. I had the car washed. On the 19th the had the car to collect at one as arranged by me. By five still no collection. This is a service I paid for. Today on the 22nd they phone me to say I tore the passenger seat. I have no idea what europcar did with the car for the last three days but as an old woman trust me a have never torn a car seat. You sign your life away for a service that is designed to never happen. I am never using this service again and would advice people to stay away as I now find them very dishonest.