Dishonest Business Practices - Please refund my money

Rentalcars Confirmation: ***

I paid online to pick up a rental car at Europcar at the East London Airport South Africa. When I arrived, I was told by Europcar the rules for rental have changed due to National Lockdown, and the guy said he will put a note so that I can get refunded. To this day, I haven't received my refund. When I communicate with Europcar, I'm told that they need a contract number when I didn't even get inside the office. I was told at the gate of Europcar that during lockdown they will not accept my cheque card but need a credit card. The guy apologized for the inconvenience caused.

Dr. Matshwene Edwin Moshia