Dishonest, *******, and cheats renting out death traps and then charging you *****ulently.

Dishonest, *******, and cheats renting out death traps and then charging you *****ulently! I rented a vehicle last week. (The vehicle with only 25000km on it had clearly been in a bad state as it was FULL of dents and scratched all around that I had to sign off in a damage report before we took it) As we drove to our destination, the more we drove, the more I had to counter-steer to keep the car straight until the steering wheel was 90 degrees to the side just to drive straight. The tires started screaming because the wheel alignment was non-existent and the front wheels both pointed in. I called Europcar to come to collect their faulty car. (24 phone calls to multiple branches because they never pick up. It took me more than 5 HOURS to get hold of someone!!! And I have screenshots of my phone logs to prove it!) When someone came, I showed him exactly what was wrong. I made him take a test drive to see that the car was faulty and that there was NO damage from us. He agreed it was not our fault and guaranteed me that I wouldn't be billed for the faulty car given to us. (We didn't have an accident, didn't bump the car or drive into anything. Did not put a single scratch on the vehicle. We didn't even hit a pothole). They took the car away on a flatbed because it was undriveable. But Europcar charged me an additional R11000 *****ulently and I didn’t get my deposit back either. Now they’ve charged me R18000 so that they don’t have to pay themselves to fix their car for what was a R6000 rental!!!! And now I’m back to not being able to reach anyone at Europcar because they don’t pick up when you call!!!!!