Disgusting Service

I am disgusted at the service level of Europcar. I was told there was a dent on the boot of my car and lodged a dispute for someone to please send me through relevant information. I did not receive anything but yet their accounts department debit my account whilst I have disputed this claim. <br> <br> No incident happened with me in the car and there was no one to greet me to check the car when I collected it, this is shocking service.The best yet, I am pressurized to sign an incident report whilst being late for my flight when no incident occurred.