Disgusting service

<p>On the 4th of February 2017 we hired a car with Europcar. Everything went well up until we have to get our money back we've returned the car the following Monday on the 6th of February 2017 and they checked everything and said that the car was okay so as per process we had to get our money back however that is not the case with them we paid 4190 which we know was suppose to be paid back to my account that's not the case it's been more than 7 days now waiting for that money and there is no communication nothing at all from them instead am sure the car since we have returned it , it has been hired several times, when we finally called on Monday we were told the money was not processed imagine how long we've returned the for a company that has been Long operating knows what they doing they haven't done a thing what about us who took out the money, I mean we have things to do with it, again yesterday now someone is saying something different That they never took our money in our account we must have used it without knowing what a joke indeed, now we are being taking back and forth we really need that money it's a lot am so disappointed for such a well trusted company to be doing such.. Don't think for other people now am sceptical about hiring another car from them if such happens. Kramavelle branch</p>