Disgusting ********* behavior by Europcar

Europcar is so *********. I rented a BMW X1 recently. First the car was dirty upon collection. I used the vehicle for a day and dropped it off at Cape Town international airport. I inspected the car with my wife and got the returns agent to confirm if everything was in order, which he did.

A little while later I received an email from Carmen indicating that there’s damage on the rear left door, which I knew a 100% was not there. The email also contained a claim form. I disputed this claim and asked for evidence of the damage. Carmen Benjamin and seven other people copied on the email did not respond to three of my emails requesting for evidence. My R18 700 deposit was not returned.

I’m battling it out with their head office. Luckily for me, I have taken videos and pictures of the car. Upon coming here, I found several of such complaints. It would seem that this is a prevalent modus operandi.

This level of ********* behaviour is ******** and disgusting.