Disgusting and time consuming

Good Day

Even 1 star rating is better

I rented a car on 24/11/2017 till 27/11/2017

Upon returning the car to the airport On Monday the 27/11/2017 around about 16H30 the car i was driving got bumped from behind by one of your vehicle at Matebese Funerals Registration (HPL 027 EC) at the Ferguson road intersection next to PPC factory while i was waiting at the stop street for my turn to go, I then got out to check the damage on my Car, I saw that the boot door and rear bumper was damaged.

I spoke to the driver asking for his driver's license or any form of identification and he replying by saying he didn't have on him its at home. as he was busy apologising to me i could smell alcohol in his breath but i didn't comment about it, i there for told him lets go to the nearest police station to do a Accident Report. i followed him to New Brighton Saps, on arrival we were told by Constable Le Roux & warrant officer to go to Mount road saps.

on arrival at Mount road police station at the charge office we got help by a lady Constable her badge name is Sauls, The lady asked for drivers license from Matebese driver and the driver rep**** by saying he didn't have on him, The officer threatened to arrest the driver immediately and the officer told the driver that he was drunk too!

The officer was angry at the driver for being irresponsibly and kept warning him of arrest but the guy was not arrested because that driver kept on apologising to the officer. we got helped with the accident report and got our case number(232/11/2017) .

Then it lodged with europar (REF RA ********** 33) dealt with Noelene Chiba and the last person who promised to get back to me was Anele Nonjinji because the third party is still awaiting for europars car claim as they promised to pay .

One time europar tempted to debit R18 899 out of my account because they say im liable but i fail to understand HOW? because the other company is waiting upon you guys to send the invoice . why is it so difficult to just send through the invoice to Matebese Funerals

I need this query to be dealt within 24 hours of drafting this email or i shall take it up with the ombudsman , I have got all your email correspondence

I need my deposit back ASAP

LACK OF COMMUNICATION, BAD SERVICE AND will never recommend this company to anyone