SM
Sal M

1 reviews | Active since Mar 2009

02 Sept 2025, 20:52

Disgraceful charges and service

Daylight *******-

Charged for damage, which the returns agents agreed could not have been inflicted through one rental - repeated damage from cars opening their doors onto the rental. The damage reflects several separate incidents - highly unlikely it could have been during the course of my rental.

We even completed a document on return stating the same - I now receive an invoice for a claim fee, and a repair fee, no consultation, nothing!!!

They are doing the same thing with fines - R400 admin charge - yet no fine actually arrives.

I travel to CPT fortnightly - I will never again use this company!

0
Replies (1)
Europcar
Europcar's reply04 Sept 2025, 16:35
Official
Good day

Thank you for reaching out to us. 

Please check your email, we have sent you a message.

Kind regards
Europcar Rentals