Discusted with Europcar Car George

This is my second bad experience with Europcar George Airport. With this experience we hired a car and asked about mats and was told that there was no need and that everything would be fine. When we returned the car there was bits of dry loose Seasand on the floors and seats being a coastal area, nothing that a vacuum cleaner could not clear and we thought it won't be a problem as they were going to clean then car for the next customer. The gentleman inspecting the car said that it needed a full valet and that the charge is R600. This is a pure rip-off. It's was loose sand. I questioned them and they laughed and said sorry they were sending it for a full valet. Looks like the pandemic really affect the car rental industry and they are looking to **** customers to make up for some of their loses. As I said this is the 2nd bad experience at the same rental agency - George Airport. Looks like they lost another loyal customer as we will be taking our business elsewhere.