Discriminating practices - rather take your business elsewhere!

Discriminatory practices and ****ming loyal customers with hidden costs - please rather stay away!

I often rent vehicles, this is the first time ever in my life I've been charged with an extra cost based on the type of license I have. How ridiculous is it that they place everyone in the same punitive bracket. We already take out insurance and have an excess to cover Europcar for any accidents made - why this additional charge on top of this, other than a "quick and easy way" to milk more from their customers.

This charge is not even listed on their official schedule of "Additional fees and charges" - available at https://www.europcar.co.za/assets/documents/AdditionalFeesAndChargesSouthAfrica.pdf .. So no way you can know about the cost at time of booking. But yet they happily take money from their customers... Not sure if this is legal at all.