DISCRIMINATED, MISLED AND INCONVENIENCED !!!!!!!!

i was abused by branch manager/supervisor Mr Bradley and his consultant Mr Bekifa when i went to fetch a car that i had booked online ,, i always rent a Polo Tsi but on the 23 of november 2019 i was told they cannot give me that car because it gets ****** a lot so they have decided to only rent it out to companies and not individuals,, they they told me that i was b=never supposed to ge the POLO TSI all the other times that i rented a car,,, i asked him to explain why did the other consultants give the TSI,, Bradley tells me that He just explained the whole process to me , he wont explain more,, he then questions why i sometimes take a car then come back to exchange it , i tell him the brakes were faulty , he question me some more and tells me what i cant do going forward ,,,,not once did he says that he is sorry on behalf of europcar for the inconvenience of being questioned as if im not paying ,,, and neither did he say that he will speak to all consultants and tell them to not give TSI to individuals going forth ,,, i told him that i rented a TSI in capetown two day ago ,and i took a TSI from OR TAMBO and Lanseria that past two time ,,,he didnt believe me , instead he check on his system to cinfirm, then he questioned me some more,, he also told me that next time i will not get the TSI !!!,,, I refuse to be treated like a second class citizen !!! its almost as if im not paying,,,,i want an apology i will take this matter to the relevant Ombudsman ,,, i want him to send me proof that they are not supposed to give me the TSI ,,,,then i want him to talk to all the consultants that gave me the TSI and find out why the hell they gave me the TSI without any questions but he tells me this nonsense,,,,,this is ************** at its highest level ..