Disappointed with management service

<p>To whom it may concern further.</p> <p> </p> <p>I have sent an email on the 10th of January 2017 and to date my concern has not been attendant</p> <p> </p> <p>John from Mogale city is the only person contacting me with regards to what is transpiring with the refund that I have not received to date. I need to contact Europcar hire with regards to what is due to me daily. It may seem like a small amount but to me “it’s my money that I have been inconvenienced with.”</p> <p>Regarding the service that I have received, no one has acknowledged my email/ complaint.</p> <p> </p> <p>Does Europcar hire just ignore their client’s concerns?</p> <p>Please refer to the highlighted email/ trail mail.</p> <p> </p> <p>I have been hiring vehicles from Mogale City Tempest and Europcar on numerous occasions and always received pleasant service from John.</p> <p>But on the 5th of January that all changed when Eva the manager did not render the service I always received.</p> <p>What transpired is:</p> <p>1. I arrived at Mogale City at 09:30 on the 05th of January 2017 to hire the vehicle and had my Father as secondary driver, my license had expired on the 31st of December 2016, Eva blatantly refused to assist as I had to renew my license and did not try to see if I could be assisted in any other way. I acknowledged the refusal and went to renew my license. Returned back at 15:00 to hire the vehicle.</p> <p> </p> <p>2. Lethu the other consultant assisted me and swiped my credit card and paid with my cheque account, the transaction went off however on his side it declined. I showed him the notification. He further advised that he will contact his Merchant “FNB” to enquire with the payment, as my bank “ABSA” had confirmed that the payment went through and cannot reverse as it is a purchase.</p> <p>3. I asked to speak to the manager but she did not intervene instead provided numbers to Lethu and contact while she was in her office. As per customer service, I had presumed that she would intervene immediately when there is a hiccup in her branch. I asked Lethu to call the manager but she only came in after an hour the incident took place and asked me to call Absa at her office. While on the phone she shouted at her staff saying “warasa man” I was honestly shocked and cannot believe that management can disrespect her staff in front of clients. She only attended to me after tantrums had been thrown. Kindly bear in mind that other clients observed the whole incident, and if Eva had attended to the matter I would not have experienced the humiliation.</p> <p> </p> <p>4. She asked me to contact Absa and request for a letter confirming that the payment went through as my bank statement was not sufficient, I couldn’t provide any documentation as banks were already closed. I drove to Absa OR Tambo and enquire if they could reverse the payment as I did not receive the vehicle I hired and was informed that the transaction went through and could not be reversed as it was a purchase. Kindly note that my time, money and being was inconvenienced.</p> <p> </p> <p>5. The following day on the 06th of January 2017 I went back to Europcar to see if the funds could be reversed back into my account, John called head office and they advised that the funds were not reflecting. To date my funds have not been reversed and I was not assisted with the hiring of the vehicle.</p> <p> </p> <p>I am so dissatisfied with the service received and time consumed and my money still not received.</p> <p>Can this matter be attendant urgently and have my funds returned back into my account ASAP.</p> <p> </p> <p> </p> <p> </p>