Disappointed

I always rent a car from Europcar for my travels and today I am extremely disappointed. I registered for the Ready2Go express check out some time back and used this services which is extremely efficient - they do have a counter for this service. When I arrived at Port Elizabeth airport at 09:35 there was quite a queue so I made my way to the Ready2Go counter- there was no closed sign. One of the employees walked right infront of me - no greeting or acknowledgment and went to the copy machine and then back to the counter where he was assisting other people. Didn’t once tell me that the Reasy2Go counter is not open as there wasn’t a closed sign either. Not sure why this airport has the sign and counter but doesn’t deliver on its service or commitment - this is not a way to treat customers - no acknowledgment or stating to use the general queue