Dirty Stinking Car and Poor Service From Europcar Cape Town Int Airport - Reg: KH53CNGP

I am absolutely outraged by the appalling service I received at Europcar rentals Cape Town International Airport. I hired a car from your company and was absolutely disgusted by the condition of the vehicle. It was dirty and stinking, and it was embarrassing to have to pick up a client in such a filthy car.

I immediately called the branch to complain about the state of the car and spoke with Nox, the Branch Manager. Nox promised me that the vehicle would be swapped at midday, but to my great disappointment, nobody bothered to contact me. I have been trying to follow up on the matter by calling the branch more than 10 times, but nobody has answered the phone.

I find this level of service completely unacceptable and I am disgusted by the way I have been treated. I expect Europcar rentals to take this matter seriously and take swift action to rectify the situation. This is not the kind of service I expect from a reputable car rental company and I demand an explanation for the poor state of the car and the lack of follow-up from your branch. I expect a prompt response and resolution to this matter.