Dial Direct & Europcar Dispute

My uncle car got involved in a car accident and he was given car from Europcar by his insurance provider, Dial Direct. His friend was added as an extra driver of the profile and he was charged 3 amounts which we were formed they would be reimbursed upon return of the vehicle and he's only gotten reimbursed R822 and not the deposit and second extension amount as per printout.

I initially contacted the Sandton branch on the 21 December 2019 for them to include me as an additional drive as per my uncle's request that his friend be removed and replaced with me, and started driving the car on the 22nd December.

Europcar kept calling me and my uncle to return the car although the car still had not been repaired and I eventually returned it on the 17 January 2020 and an amount of R774 was charged to my credit card for the "extra" days but it has been subsequently reimbursed.

Upon inspection of returning the car I was told it has tiny dents on the rear right fender liner and I told them I knew nothing about that and was instructed to state that in the incident report form for investigation and they will come back to me in a week or so to give a an opportunity to dispute.

I then got another car on my credit card and I told them that the accident damaged car had not been repaired yet so I am confused as to why I have to return the car. I was told it was under instruction on the system. So I got a new booking with my credit card details which I'm still driving.

I am surprised that my uncle got charged the supposed car damage amounts without proper dispute procedure and investigation and I was not informed of any of this at all before it was logged. I am also taken aback by the fact that my uncle was called and **** to about me still having the initial car in my possession when I have a totally new booking. It appears to me that the claim should be retracted as it's inaccurate and that I should be reimbursed in full for having been **** about in regards to still having the car when I was told I have to pay for a new booking. Plus my uncle was told I still have the same car which is a blatant lie! Plus the car has still not been repaired to date! All companies involved, Dial Direct, Europcar should give answers as this is total dishonest practice and blatant abuse of consumer