DEPOSIT STILL NOT PAID BACK TO ME!!!!

I rented a vehicle from Europcar and returned it on the 29th of December 2021. Funny when you take receipt of their vehicles they do not inform you that you will wait for ages for your deposit money. I honestly regret using their services. The lady that assisted me didn't check the boot and spare wheel when assessing the car. When I retuned the vehicle she told me that there was the emergency triangle missing that was not there initially when I rented the vehicle. There is no where in writing stating when my deposit would be reimbursed back to me. The lady at the branch said 5-7 working days. Customer care division told me last week 5-10 days. I called in today and I was informed it will take another 14-20 days.

I was transferred by the customer care department to the branch. The Meadowdale branch in Edenvale has promised to revert back to me but I am still waiting no wants to assist me. I WANT MY DEPOSIT BACK URGENTLY!!!!!