PN
Pieter N
1 reviews | Active since May 2020
07 Jul 2023, 14:15
Deposit not returned
Owing a retrunable deposit since December. Had i not followed up on a second deposit not returned, i would not have noticed that the forst has not been returned. now Europcar says that it is my responsiblilty to find out from my bank why the monies have not been returned. i find it unacceptable and will be taking this matter to the ombutsman if not sorted out immediately
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Replies (5)0
Replies (5)
Europcar's replyOfficial
07 Jul 2023, 16:49Good Day We apologise for the experience you received from us. We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback.
Europcar's reply07 Jul 2023, 16:49
Official
Good Day We apologise for the experience you received from us. We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback.
PN
Pieter N's updateReviewer Update
08 Jul 2023, 09:14Wow, what a stock standard answer. I do not want anyone to contact me. Just pay the monies you owe into my account…😡
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Pieter N's update08 Jul 2023, 09:14
Reviewer Update
Wow, what a stock standard answer. I do not want anyone to contact me. Just pay the monies you owe into my account…😡
PN
Pieter N's updateReviewer Update
10 Jul 2023, 13:40I am yet to hear from Europcar or receive to monies owed to me. it is easy to placate someone online saying that you will sort it out and then do nothing about it.. Your customer aftercare service is atrocious, and your dealings with regards to deposits *********
PN
Pieter N's update10 Jul 2023, 13:40
Reviewer Update
I am yet to hear from Europcar or receive to monies owed to me. it is easy to placate someone online saying that you will sort it out and then do nothing about it.. Your customer aftercare service is atrocious, and your dealings with regards to deposits *********
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Pieter N's updateReviewer Update
10 Jul 2023, 14:25fantastic, what about the second amount of R2500 still outstanding? i notice you make no mention of that in your answer...
PN
Pieter N's update10 Jul 2023, 14:25
Reviewer Update
fantastic, what about the second amount of R2500 still outstanding? i notice you make no mention of that in your answer...
Europcar's replyOfficial
11 Jul 2023, 13:36 Good Day Thank you for reaching out to us. Please check your Email, we have sent you a message.
Europcar's reply11 Jul 2023, 13:36
Official
Good Day Thank you for reaching out to us. Please check your Email, we have sent you a message.