Deposit held for back ( Europcar uses peoples deposits it seems to fund their business)

My Car was in the panel beaters so I got a rental from Europcar Centurion, They insisted i pay the deposit cash when dropping off the car which I did with no problems. When returning the car I made sure that the car was filled with fuel so I could get my full deposit back, I then confirmed with the lady at the counter if she had the correct banking details and she confirmed Bidvest so I was happy they had the correct details. Almost ten days later I had heard nothing so I call them only to hear "THEY DO NOT HAVE A LINK WITH BIDVEST SO CANT PAY THE DEPOSIT" . Nobody called me to tell me this and the lady at the counter did not tell me this so I assume they thought I would just forget about it. After numerous emails and trips to the bank ( to get them a bank stamped bank statement) I still have not deposit refunded. I then threatened to post this on hello Peter and they then decided to answer my email with the below : Daniel James ********** Mon, Aug 13, 12:26 PM (2 days ago) to me Good day Mr Moir Thank you for your email , kindly note that all required documentation was supp**** on Friday (10/08/2018) thereafter a manual refund can take 2-7 working days to reflect, however your refund is being given urgent attention and will be processed ASAP Kind regards

Daniel James

cannot believe that they insisted on a cash deposit but could not do the same for me. I am going to forward the same details to my insurance company and hopefully they will refrain from using europcar as a supplier from now on.

This has been a month and I have to beg them for my deposit back.