JP
Juliet P

1 reviews | Active since Apr 2023

14 Apr 2023, 22:28

Dented vehicle

I am really disappointed in Europecar

When I came to collect the Renault Kwid Climber on the 3rd of March 2023, it was raining, the car had just came back from a previous borrower. We went through inspection and might have not seen the dent as it may have already been there. There is really no cer*****y that the dent was not there when I got the vehicle, we cannot assume that I am the one that dented the car, even when I came to drop it off the person that was helping me when I took the car, mentioned to his colleague that it was a rainy day and we may have missed it.

I want CCTV footage of the day I took the car to show how the inspection was done, surely u guys have cameras. I am not saying I won’t pay but give me proof that the car was not dented when I got it.

0
Replies (2)
Europcar
Europcar's reply17 Apr 2023, 08:29
Official
 Good Day JulietPlease share your RA number (reservation/reference number) with us. We will escalate your query with Customer Services to assist 
JP
Juliet P's update17 Apr 2023, 10:29
Reviewer Update
Rental ***