demands without proof or replies to queries.

I used a Europcar after mine was in an accident (my fault) and promptly (not my fault). First they 'lost' my vehicle and it took three weeks to find still in the depot and now I keep on receiving emails stating that I owe R 817 but, despite asking on numerous occasions for a full invoice detailing all charges and payments, am still waiting. The capital adjustment on this account was R 3358.65 Less payment was made as per an email of R 2341.36 on June 14th = balance of R 1017.65 An excess payment of R 2000 was taken from my credit card on June 13th Therefore now owing to me is R 982.35 as my payments without the extras = R 4341 A payment was made for fine administration of R 200 A payment was made for Fuel of R 508 A payment for fine administration was not made as the statement reads that this will be deducted from my credit card. Total payments made = R 4848.36 So, what exactly is still outstanding and what for? This has been ongoing since June!!!!