DE*****ED

I am so disappointed with Europcar. I never thought they will use this pandemic to take advantage of customers. I went online to book a car and everything was confirmed. Collection was confirmed for 11H00 at Rand Airport but to my surprise when I got there today the office is closed. I then called the contact center and was advised to collect the car at Malboro branch. Firstly to collect a car I did not walk from my place I had to call Uber and now to get to Malboro I had to call Uber again and that is extra cost on my side. One of the reason to opt for Rand Airport was it is closer to my house and I am sure you will understand that now going further means more kms off my account. I think you are a BIG company and should find legit ways to make more money and not take advantage of us during this period. If I did not really need this car I would have cancelled the booking.