MB
Michael B

1 reviews | Active since Aug 2015

01 Feb 2016, 08:06

DEBIT CARD PAYMENT - DEPOSIT DISGRACE

I registered on the Europe Card website, then proceeded to book a car from Thursday 28/01/16 midday to Friday 29/01/16 mid afternoon<br> I received email confirmation that the booking was done, they booking \gave\" me \"200 kms\" free per day, the cost of the rental was R 911 with a deposit of R 1978. <br> Upon my arrival in CPT at the airport when trying to retrieve the car, the staff said, deposit provided in the confirmation was for CC ONLY, for debit cards it was more than R 3500 and the rental cost remained the same. WHAT HAPPENS IF I NEVER HAD THAT MONEY IN MY DC, WHAT THEN, PATHETIC.<br> TO add fuel to the fire, they informed me that when the car is returned the tank must be filled by me or they charge me an additional R2.10 per KM driven. WHERE THE FREE 200 KMS PER DAY<br> <br> I TIRED TO LAUGH IT OFF IN FRONT OF THE STAFF, BUT LET ME TELL YOU IMPERIAL....ITS THE LAST TIME I USE YOUR SERVICE YOU ARE CON ARTISTS OF THE HIGHEST ORDER. I TOO AM CONSIDERING REPORTING THIS TO THE CONSUMER COMMISSION. NOW I KNOW WHY YOUR SHARES ARE IN THE TOILET. DECEIT "

0
Replies (1)
Europcar
Europcar's reply01 Feb 2016, 08:36
Official
Hello Mike60,

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally
Calvin May