**************** - I want my deposit back

My insurance organised a rental vehicle with Europcar. I picked it up from Lanseria Airport on 17 Jan 2016. <br> I arranged with Lanseria to send the driver to pick up the vehicle in Midrand from my place of work on the 15th Feb 2016 at 11:00 a.m. They never picked it up at 11:00. I kept calling to find out when the car will be picked up. They kept informing me that Midrand branch will contact me to arrange pick up. At 4:00 p.m. they still had not arrived.<br> I contacted the Midrand branch at 4 p.m and told them I will be leaving at 4:15 p.m. and we agreed that I should meet the drivers halfway and hand them the keys, which is what I did. The driver expressly told me that he will do the inspection on the car and should he identify any scratches on the car, he will inform me of the scratches before moving the car. I did not receive any call from him. The next I was called from the Midrand branch and told that there was a scratch under the bumper. A week later the deposit of R1250.00 was debited from my credit card. I have tried resolving the matter with the branch manager from Midrand and she just cannot help. I want my money back.