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I already wrote a review at the end of December 2017 after we came back from KZN where we had hired a car from Europcar. They reckon that the front right bumper of the hired car was damaged whilst in our possession. I swear to God that one needed a magnifying glass to see the 2 very light scratches on the bumper. First we were verbally told the claim would be around R 1000, then received an acct for around R 3400 and a few days later all of a sudden the claim climbed to R 4500 to buff the bumper and remove the scratches. Of course they phone either myself or my husband from time to time but we refuse to pay. If I look at all the other reviews on the website I can see how pathetic that company is and so unsympathetic to clients's needs and expectations. I used to hire ALL my cars from Europcar : not anymore and I have also spread the word to my family, friends, colleagues and office. It's nothing less than ****************.