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Item: Europcar
Rating: 1
Author: Wesley M

I rented a car 06/10 - 09/10 from Europcar CT. I was in an accident and was advised that I will be sent the quote before any deductions are made.

I was also advised that if the quote is less than the excess of R3500 then they would take the lesser amount, if not, I would be charged R3500 + the rental cost for the weekend.

To my surprise I was just debited R8800 +

This is **************** and TOTALLY UNEXCEPTABLE!!!

Europcar was such a pleasure to deal with but of late, I am having extremely bad experiences.

Please correct this IMMEDIATELY!!!!!

Helpful (0)

Replies (2)

Europcar's replyOfficial

19 Oct 2017, 16:01

Dear Wesley

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Europcar - Customer Service

Best regards,

Europcar's reply19 Oct 2017, 16:01

Official

Dear Wesley

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Europcar - Customer Service

Best regards,

Wesley M's updateReviewer Update

23 Oct 2017, 11:00

Good Day, no1 has called me. They just emailed me an invoice for over R14000 which is ridiculous as the bump would not be more than R2500 to repair. Please have this resolved ASAP and have someone senior call me as it seems the ground staff do not know what they are doing!!!!!

Wesley M's update23 Oct 2017, 11:00

Reviewer Update