DM
Deon M

1 reviews | Active since Jun 2009

11 Nov 2024, 11:17

Daylight *******

I rented a car from November 7th to November 11th, 2024. To my surprise, when I returned the vehicle, the inspection agent informed me that I'd be charged for a small amount of sand and dirt on the car mats. Given that it’s been raining the entire time in East London, it's almost impossible to keep a car completely clean. It feels like they’re looking for any reason to withhold part of the deposit, which seems pretty petty. I’ll be posting pictures of the mats soon. Rental #***, ***. They need to advise us if we need to clean the vehicles before returning them for once!

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Replies (1)
Europcar
Europcar's reply18 Nov 2024, 09:10
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