Day light roberry

my insurance booked me a car at europcar of which on the day of delivery it took them also most 3 hours to give me the car and i was guaranteed that it has no scratches. i was in a hurry i took the car and then noticed scratches later but thought they knew bout them. three days before i return the car i took it to car wash and they took out the number plate there and reported it to the nearest europcar offices and they told me not to worry they would not charge me for it as they will just put it in back. i was surprised that an invoice came claiming i owe over 2000 and they charged me for the number plate and was told is not their problem i must go deal with the people of the car wash of which thier are in blomefontein and i ma in pretoria, i tried even to tell them about the scratches they told me they will investigate and they never did to this day. they threatened me with lawyers if i dont pay and that it was not their problem i must just pay what am told to pay. ii tried several times to get assistance but without luck and all i hear is lawyers all the time. now i received invoice saying i have a ticket and they charged me over 280 for admin fee and debited my account without my approval. when i called they said is not their problem i did not read the terms and condition all they want is their money. i have been treated with so much contempt and bad attitude by this people. i mean i asked if they were not suppose to get my approval before they deduct and i was told is part of the deal and told them why wasn't told that if i get a ticket ill have to be debited and then also pay the ticket on the side. the guy told me i must just get the invoice and read it and move on and better luck next time.