Damaged Cars and Poor Service

Collected a car for a wedding and did the pre inspection... person on the floor did not want to sign the inspection form with me and said we can go... car was full of scratches and damages areas but thought the Europe car staff new about this? When returning the car I informed Europe Car staff of the issue and the reception staff said they would look into it, check the camera system and get back to me... this never took place!!! After I decided to follow up almost a week later, I was informed that they have processed a "claim" and this is why I never got the funds back... Never in my life did I think Europe Car will now charge me for these damages when I did not cause them. How discussing it this service!!! Unacceptable!! Little do they know I have proof to show this car was in this poor condition when they gave it to me!!!