CV
Cornel V

1 reviews | Active since Nov 2018

10 Apr 2019, 13:23

Damaged car provided, had to incur additional costs

Me and my wife rented a car from Europcar. While driving it, I was waved down by another driver who told me the back right wheel was wobbling. It was obvious that there was damage to the wheel, and we concluded that the car will not be safe to drive further. I was already late, and Europcar couldn't send someone to bring a new car at the time, I thus had to make alternative arrangements at my own cost.

After coming back, Europcar did provide me with a different car for the rest of our visit, but they still charged us for the rental, discounting a single day's rental. Considering the effort and cost that we had to incur because Europcar gave us a damaged, unchecked car, my expectation was at least that they cover that additional cost once I had explained it to them.

0
Replies (2)
Europcar
Europcar's reply15 Apr 2019, 17:05
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative has been assigned to your case.

Thank you 

Europcar
CV
Cornel V's update27 Jun 2019, 16:48
Reviewer Update
It's been more than two months and I'm still waiting for a customer care representative to contact me...