Corporate ******* - Overcharged Invoice Amount and Terrible Branch Customer service!!

<p>I am sending this mail as I am not satisfied with the response and service received to date from the branch I hired my vehicle as well as the Invoice query department.</p> <p> </p> <p>This is terrible and un-accepetable customer service and would never have expected this type of open theft from such a large international franchise!</p> <p> </p> <p>A brief overview of my issue is that on my booking reservation it clearly stipulated that the total price to pay at the branch will be R201.78 (Incl. VAT) (Reservation no. ********** 268).</p> <p>Upon receiving my invoice, they charged me a total of R477.47 (Inv. No. ********** 1 ), for hiring the most basic car (Group T) only for a few hours.</p> <p>The overcharged amount is almost R300 more than what was stipulated on my reservation!</p> <p> </p> <p>My family and I have always previously chosen Europcar as our preferred rental agency, in my correspondence with the branch i referred them to my most latest previous rental invoice (Inv No. ********** 3), which clearly does not include the new charges which i have now been charged with! Furthermore never in my lifetime of hiring cars will i pay ALMOST R500 for hiring the most basic car for a few hours!!</p> <p> </p> <p>We have been hiring cars from Europcar for many years now and this is the first time something as terrible as this has happened! I will not accept the amount invoiced as it is a completely different and incorrect figure that was shown to me on my booking reservation!</p> <p> </p> <p>I raised this issue up telephonically with the Cape Town branch upon receiving my invoice, i spoke to persons Mac and Benny who noted my concerns and said that the Team Leader Gail Lewis will get back to me. I was then contacted by Gail who requested i mail her my booking reservation which showed the stipulated amount of R201.78. After seeing this reservaion she then responded with some silly reasons that the insurances was not included in my booking reservation!</p> <p> </p> <p>Eurpocar car Cape Town can not get away with this and should i not be refunded the amount which was incorrectly taken off my deposit, rest assured we will not be hiring from you guys ever again and will be spreading the word out of the type of ******* Europcar has turned out to be and their terrible customer service!</p> <p> </p> <p>All documents etc. can be made available on request!!!</p>