Continue to be billed for a ****** vehicle

Hello Peter,<br> <br> I rented a vehicle with Europcar in February and it was ****** on the 17th of the same month. I reported it on the same day, and it was discovered hours later having been stripped. I reported it to the Roodepoort SAPS and provided them (Europcar) with a Case Number: CAS 476/2/2016. I took the car Keys to their Sandton branch, after which I filled in a Theft Form. Surprisingly, they took R5000 @07:54 and R20375 @07:56 on the 6th April in my Account. I called them to find out what was the transaction about and why were they taking money without my knowledge and consent because I do not have a rented vehicle in my possession. They then told me that they never cancelled the previous car which I reported ****** and filled THEIR THEFT FORMS. They (Call Centre) said they would investigate and revert to me. Today, 18th April at 13:59 an amount of R12435.71 was taken from my account by them and nobody have reverted to me. Am I being de*****ed now by Europcar? Should I report them to the Ombudsman, because they are now doing as they wish with my Account - which I now consider *****? Please assist.