COMPLIANT ON THE LACK OF CARE TO ASSIST by Zamokuhle Maseko customer relation consultant

| Good Day, I am irate. This is a furious client and I will involve you as EuropCar is your service provider. I picked up my rental & paid Meadowdale 10am. I was given a Hyundai Gi10 in white. Inspection of car outside was noted not the bonnet of the car. 15-20mins into the drive the temperature sign appears, I drive into Mcdz being closest safe place. I sent email to yol as I did not have airtime then with the less than R5 airtime I managed to call their landline quickly ask for a call back. I was called after 5 mins and transferred to consultant that handed over the car, I explained to her that the car temperature sign is appearing and water is leaking out as though a tap was opened. She asked if I could drive back to their office. I was already in Albemarle Germiston (The Reef Mall to be precises) she was asking my to drive 11kms back with a car that’s overheating?! I asked her would that be possible with the current state of the car, I was however 5 mins from my house. She said someone will come drop off a new car and take the Gi10, I explicitly told her I will not be able to pay any other costs associated with that process as this was not my doing. She said okay no problem, no charge just swapping of cars. I waited 15-20 mins after the call for call to cool-off then drove it home (no issues) Indeed I received a call that driver was on his way and Ntate Jeffery was polite and kind during the entire handover process, we noted the scratches or issues on new car provided. He checked the Gi10 and WOW the radiator lid was not closed, it was basically left open due to their negligence not mine and as stated above the bonnet was not part of the inspection check at collection. Ntate Jeffery advises of the fuel re-fill and I chose peace as he was not at fault nor was he Precious so I cant start any disagreement. We went to Total and filled up. I asked Ntate Jeffery to request for Precious to contact me & make her aware that I am very angry more than I am disappointed. Ntate Jeffery was polite and kind so there was no way I was going to be disrespectful and unpleasant towards him. Why am I liable for fuel of the car when all of this is the cause, negligence & failure of EuropCar? I drove the car for 11kms, how does that justify fuel of R250(slip attached? This means that the car was never at full capacity in the tank but visually on the odometer appeared to be. When I return this VW , I will return it at full tank as per agreement. I want to explicitly state that failure in all this was not mine, it was EuropCar I did not travel on N3 or toll road with Gi10 I should not be expected to be liable for toll charges of the car upon handover I also should not be expected to be liable for toll of the VW when it was being brought to me as this entire exercise is the failure of EuropCar The same applies to fuel, it is not my fault there was negligence to car by their mechanics so why must I pay for fuel of the car when returned because if there was no negligence there would have been no need for a replacement car. I want answers , I want my fuel refunded, I will not pay for any toll when either car was not driven by me, I WANT ANSWERS in writing so we can all be on the same page.