Hellopeter
Share Your Experience

1 reviews | Active since May 2017

18 Aug 2023, 05:24

Completely dishonest and *********

I had the recent misfortune to deal with Europcar Tygervalley in Cape Town.

They request that you return the car filled as per other rental companies which is completely normal. After paying R730 refueling the vehicle on 10 August I returned it to the panel beaters where they would collect it. I phoned the on 10 August at 12:24 to confirm the vehicle is ready as per our arrangement. Their office is 4km from the panel beaters. They phoned me on 11 August to inform me I need to return the car. After explaining to the lady that I already returned it the previous day she treated me very snotty and said in future in need to let them know etc, I explained that I did phone the previous day already and have the 5 min call log that I spent on my phone with the call center and then with the branch. To make things worse they deducted another R330 refueling cost from my initial deposit as they said they had to refuel the vehicle. I tried speaking to them but to no avail.

This company is completely ********* and dishonest, I would never deal with them again.

0
Replies (2)
Europcar
Europcar's reply21 Aug 2023, 11:31
Official
 Good Day We apologise for the experience you had with us. We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback 
's update24 Aug 2023, 07:06
Reviewer Update
3 days later, no call, no refund, same service as before. @europcar, it is always good to give a response like the above and say you will investigate etc. but when you place it in a public forum like this people think you will actually do it and it is not just a PR exercise. The R329.69 was deducted from my account on 16 August to refuel a car that is already full, it is now a week later (24 August), multiple emails and still nothing. You charged my insurance company an extra day of rental and billed me for fuel that was an utter lie, my gripe is not just about the R329 you stole from me, but with the fact that you do it with many clients who give up and just leave the money effectively paying you for incompetence and no service rendered. This is the worst experience I have ever had and I will NEVER refer anyone to you going forward.