Complaint re Europcar Customer Service Centre

<p>Good day, I would like to lodge a complaint regarding the Customer Service Centre of Europcar. On the 8th of June I contacted the Customer Service Centre telephone number as indicated on the car keys of our rental vehicle to report a 'Smash n Grab' incident I was a victim of....only to be told off by the call centre agent and that I was suppose to contact the Centurion branch. Today when returning the vehicle to Europcar Centurion Keba (who was very helpful) at the Centuron branch assisted me by enquiring as to the procedure for my deposit refund (as the credit card originally used was ****** with the 'Smash n Grab'). Keba contacted the Customer Service for assistance only to be told by Ayethu in the Call Centre and that Keba has attitide and she is not allowed to contact Customer Service. Keba on the other hand was only trying to help me and not once was she rude to Ayethu on the phone. Ayethu was rude and not helpful at all. This seems to be the general attitude of Europcar's Customer Service centre and I find it shocking! Thank you and kind regards, Margaret Curlewis</p>