COMPLAINT AND BAD REVIEW

The car we confirmed 2 weeks prior AND two days before pick up was not available when we went there and it was important because it was the only one that could carry our bikes. They didnt provide another option that worked for us until they finally said we could go pick it up from the airport. Of course we said no and then they finally agreed to send it to our home. This made us leave 2 hours later than planned which meant we had to travel in the dark with our three yr old. This was the smaller problem.

Then we realized they had taken a 1000 USD deposit from us which they claimed was only a block on our card and the our bank confirmed that it was in fact DEBITED and taken from our account! We will solve this problem and get our refund i am sure, but:

If you do not want hassle and headache, do not use this company. If there is a misunderstanding on our side, i will correct the review.