***** Complaint Against Europcar – Centurion & Wonderboom Branches

Dear HelloPeter Team,

I am writing to formally lodge a complaint against Europcar, specifically the Centurion and Wonderboom branches, for what I believe to be *****ulent and ********* business practices.

According to my invoice, I was only liable for R359.51, yet I was charged an additional R982.50, and my refund of R1950.49 has been withheld. Europcar is now falsely claiming that this is due to a booking made on 07 May 2025 — a booking that I never made.

I have been given conflicting and dishonest explanations. The amount owed to me is clear, and the refusal to refund it — while fabricating a booking — is unacceptable. This experience has caused me significant stress and frustration. I believe I have been ****med. Europcar’s Centurion and Wonderboom branches have demonstrated dishonesty, poor service, and potential *****. It feels like money is being ****** from customers in broad daylight.

I am requesting: A full refund of R1950.49. An investigation into the false booking and incorrect charges. Public accountability for this misconduct.