Complaint

Good afternoon

I had claim in June 2017, My insurance paid the claim very well. The insurance arrange car hire with Europcar while the insurance was busy with claim. Europcar called to advise car expired, I then call insurance to extend the period which they did.

6 months later Europcar called to advise that I owe them R1050, when I asked what was that for they said I drove the car more than the insurance arrange for me, but they never called me to ask to return the car because the insurance time has expired, I then asked them to send the invoice so that I can send it to insurance, it also took them 6months or more to send the invoice, claim was finalized last year already, I just want to know who is at fault to this situation, I'm paying insurance every month for peace of mind not pay anything after claim has been finalizes.

Thanks Lusanda