Complain

Bad experience I rented a car for 30 days with them when 30 days was due no body called me to say your 30 days will be due on Saturday, furthermore I was charged extra 2 days for it Nosipho / Sisipho gave me a call on Sunday saying I should bring back the car asap we agreed I will bring it Monday morn and I won’t be charged extra now they took a deposit of R2000 when I took the car today a month later I still had not receive my deposit money back yet I brought back the car 🚗 the way It was given to me no debt no scratches I phoned in two weeks ago delt with the most unprofessional lady ever who doesn’t even understand customer service Tsakane I was hoping she will do the right thing I explained I still have not received my refund yet she said she will follow up to this day a month later she’s still doing that with the finance department what a pathetic service from Europcar rental in Braamfontein I’m honestly not happy about this issue can someone please assist me regarding this matter.