Complain about Europcar

Sent an email to Europcar the 7th of Feb after getting an invoice for money they took off my account.

Funny that I only receive this after I queried the money that went off my account yesterday.

I paid R1400 deposit to Europcar Vanderbijlpark when they delivered my car in December which was organised via insurance. After a month I had to extend my rental as now I need to cover the costs because insurance is only valid for a month. I went to Europcar Vanderbijlpark they told me how much it would be to extend rent for 12 days which was = R2510

NO ONE communicated to me about R4k that I had to pay and I take NO RESPONSIBILITY in this regard to get it paid as it was not communicated. I questioned Europcar yesterday about the R585.85 that went off yesterday and they knew nothing about those costs and asked me to call you guys therefore I refuse to pay whatever money is said is outstanding and I want that money to be reversed in my account immediately.

Because you guys failed to explain anything to me I refuse to take the fall as I knew about all these costs I wouldnt have bothered to extend the rental.

Same day I received a mail that my query is logged and to be credited. On the 15th I chased again as they advised it will take 3 - 4 working days to resolve and they came back to say they are waiting authorization and then on the 21st I followed up again and till this day nothing instead on the 23rd I get sent a mail wit my invoice and R0.00 due to me and I’m honking what games are this company playing though? I’m shocked and appalled by the service from Europcar, I hope this will get my money sent back within the next 3 days as I would appreciate that.