Complain

I hired a car from Europcar Kimberly on 28/07/2023, firstly they quoted me R3840 for the deposit and R1620 for the car for 4 days. On the 29 of July, they deducted R1120 from my account without my permission and when I called them they told me that they made a mistake when quoting me. my problem with that is that they went into my bank account without my permission, that is ***** in y eyes as they would have needed my pin number and my card to do the transaction of which they did not. after many phone calls and emails they refunded me after 4 days. Secondly, I returned the car without any scratches on it, the only scratches were the ones that whey was on their checklist report. 21 days later they send me an invoice saying they found scratches on the car and I must pay them. tome they don't want to pay me back my deposit and they come up with stories. this is very unprofessional of Europcar in Kimberley