Commitment to good service

My booking had been mixed up and as a result I had been kept waiting for almost two hours. I was frustrated and angry. I sent an email to Europcar, albiet without high expectations of any positive outcome. A few days later, I received a call from Yasmin, from their Head Office. She was professional, courteous, and she ensured that she did what she said she was going to do. She also took initiative to ensure that I would not be further impacted negatively. After dealing with her, I now strongly believe that Europcar is committed to retaining their clients and to providing good, quality service. Thank you Europcar for renewing my faith in companies that say that good service is important to them.