*********** clients and not treating then fairly.

Guys please do not use above car hire they rip-off customers. Treating Customers Fairly is not one of their culture. My insurance Hollard requested them to give me a car after i had MVA on the 06th September 2024 till the 6th October 2024 which is basically 30 days. Upon handing over the car to them i filled up full tank on Polo Vivo and realized that there was a score/mark on the bottom right of the bumper like a stone chip hence they paint was off and you could see the black of the bumper. I declared to Nosipho Harimbere and explained to her that i really don`t know how did that happen but is suspect i must have drove on something on the road. She said she is going to forward it to their assessing department and will take it from there. Guess what the invoice came on the 9th October 2024 with R2574.50 mind you i paid R2000 for what they call handling fee. On the invoice they itemized as follows: Damage Liability-Super R1830 Vat inclusive R2173.50- Claim Admin Fee R348.70 Vat inclusive R401.00 total R2574.50. I called their claims department and explained they said i should put everything on email on the 10th October 2024 and got automated email that the will respond Please allow 3-5 working days for a reply. It does not end there they explained to me that on top of that amount is still liable to pay R213.19 and when itemized as follows: R80.00 Document Admin fee, Refueling Fee R46.00 this is when they take the car to check if the tank is full, R87.93 Refuel Petrol remember i brought it with full tank. Hollard extended the car hire for 7 days from the 7th October 2024 till the 14th October 2024. When i took the car the guy by the name of Mpumelelo inspected the car but he was in a hurry hence i got there around 16:36. Most of the chips i showed him and fortunately i took pictures and video thereof. I even took the pic for the dashboard for full tank which was sitting on 600 on the dot. When i took car back yesterday the 14th October 2024 they guy inspected the car and said there is a scratch under the fender on the right. I told him that i did not see that scratch first time i saw it and how would i have seen it hence is not even on the eye so that everyone can see it. He insisted and said for the fact that its there i am liable hence it must be painted, i asked for Team Leader the same Nosipho i showed her the pics and video i took and she said for the fact that it is not showing on those pictures i scratched their car. I told them that i profusely refused and she said i should out it on their MVA report and will talk to her Manager in the morning of 15th October 2024 which i am still waiting. I then came to Petrol matter that i put more by 53 and how are they going to refund me, she told me that cars are different when it comes to Petrol you will find that is not full tank. I asked them to go and refuel which clearly i expected to come with their normal stories and indeed exactly what i thought happened, Guess what the car was on 652 when they took it for refuel and it came back on 647 with the amount of R109.50, like how does this make sense. Numbers won`t lie. This Nosipho is ripping customers off and she can`t even explain when you ask her probing questions. So i don`t know how much am i going to be charged again waiting for the call from Braamfontein Branch manager and invoice.