Claims for Damages Unjustified and ********* Practices

Rented vehicles from Europcar - inspections when picking up vehicles was done at night, under cover so difficult to see previous damages. Nonetheless, noted this on the forms. Vehicle one - returned and inspected, again at night. Europcar personnel / "inspector" picked up some scratches under the front bumper. Ok, these could easily be taken off with some polish which I informed the person. I was then billed R3531 Damage Liability Super, R306 Assessment Fee, and R975 Claim Admin Fee! This for some small scratches under the front bumper. I have not even been sent the quote for the damages from Europcar. Vehicle two - returned with the two front wheelcaps, yes wheelcaps (Ford Fiesta) scratched. Monies deducted from my card. Invoices reflect R2142.68 Damage Liability Super, R975 Claim Admin Fee! Again, no quote for damages received from Europcar. Once again, this is definitely not ethical and should be seen as *******. Pathetic service, incorrect charges and ********* practices from Europcar!